Gen R is a dedicated accommodation provider, offering safe, supportive
and welcoming accommodation for all individuals including but not
limited to IPAs displaced by conflict, persecution or natural
disasters.
Our facilities are designed to provide not just shelter, but also
access to essential services, including language classes, employment
assistance and cultural integration programs.
At Gen R, we understand todays challenges and strive to create a
nurturing environment that fosters healing, stability & a sense of
community.
JOB TITLE:
ASSISTANT DUTY MANAGER (ACCOMMODATION CENTRE)
REPORTS TO: Gen R Manager
DEPARTMENT: Gen R Limerick
KEY RESPONSIBILITIES:
* Assist the Duty Manager in managing the overall operations,
including maintaining a safe, secure, and welcoming environment for
residents and staff.
* Provide guidance and support to staff members, including
caseworkers, support personnel and volunteers to ensure the delivery
of high-quality services and adherence to established protocols.
* Collaborate with Management Staff to develop and implement
policies and procedures that align with the mission and goals of the
refugee centre, while ensuring compliance with relevant regulations
and guidelines
* Respond to and resolve resident inquiries, concerns, or complaints
promptly and effectively, maintain a professional and empathetic
approach.
* Oversee the intake process, including assessing the needs of new
arrivals, coordinating their placement within the centre, and ensuring
the provision of essential services.
* Monitor resident activities, ensuring a respectful and inclusive
community atmosphere that promotes cultural sensitivity and
integration.
* Assist and maintain accurate records, statistics, and reports
related to residents, services provided, incidents, and any other
required documentation.
* Contribute to the development and implementation of programs and
activities that support the social, emotional, and educational
well-being of residents.
* Collaborate with external organisations, governmental agencies,
and community stakeholders to establish partnerships, secure
resources, and enhance support networks for residents.
CORE COMPETENCIES
* Compassion & Empathy: Strong interpersonal skills with the ability
to empathise and effectively communicate with individuals from diverse
cultural backgrounds.
* Crisis Management: Ability to remain calm and composed in high
pressure situations, with experience in crisis intervention and
conflict resolution.
* Flexibility: Willingness to work flexible hours, including evening
and weekends if required
* Organisational Skills: Excellent organisational and time
management abilities with ability to prioritise task effectively.
* Cultural Competence: Demonstrated understanding and appreciation
of cultural diversity, including knowledge of refugee issues and
international human rights standards.
* Team Player: Strong collaborative skills, with the ability to work
effectively as part of a multidisciplinary team and contribute to a
positive work environment.
* Language skills: Proficiency in English is required. Additional
proficiency in other languages is a plus.
EDUCATIONAL QUALIFICATIONS
* Must be proficient in Excel, Word, and Power Point
* Qualification in social care or a related field is preferred.
* Relevant experience in refugee services, social work, or
humanitarian assistance is desirable.
ADDITIONAL COMMENTS
This role requires Garda vetting & pre-employment medical screening.
TO APPLY:
Please email: *
We need : English (Good)
Type: Permanent
Payment:
Category: Others
